Garage Rev Up is owned and operated by Erins Studio Collective LLC.
Effective Date: 2026-03-11
1. Overview
At Garage Rev Up, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through garagerevup.com.
Summary
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Damage Reporting: Please report visible shipping damage as soon as possible, preferably within 48 hours and within 7 calendar days when possible. Later claims will be reviewed based on the circumstances, applicable warranties, and consumer protection laws.
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Return Eligibility: We accept eligible change-of-mind returns and review claims involving damaged, defective, incorrect, or materially misdescribed products.
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Return Shipping: Customers are responsible for shipping costs on approved change-of-mind returns. Garage Rev Up will arrange return shipping at no additional cost for qualifying damaged, defective, incorrect, or materially misdescribed products.
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Original shipping charges and any reshipping fees are non-refundable.
2. Contact Information
To start a return or report damage, contact our customer service team:
Hours: Monday to Friday, 9 AM to 5 PM EST
3. Eligibility for Returns
Garage Rev Up accepts eligible returns within 30 calendar days of delivery, subject to the following conditions:
Change-of-Mind Returns
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The return is requested within 30 calendar days of delivery.
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The item is unused, uninstalled, and in its original condition.
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All original packaging, accessories, manuals, and included components are present.
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The product is not subject to a clearly disclosed return exclusion.
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Approved change-of-mind returns are subject to a 25% restocking fee, and the customer is responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
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If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
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We encourage customers to report visible shipping damage within 48 hours and preferably within 7 calendar days to help us investigate and resolve the issue promptly.
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Please provide your order number, a description of the issue, and photographs when available.
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Claims reported after the recommended reporting period will be reviewed based on the circumstances, applicable warranties, and consumer protection laws.
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Products that arrive damaged, defective, incorrect, or materially different from their description are not subject to restocking fees or customer-paid return shipping.
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Original packaging is preferred when available but is not automatically required for a valid defective-product claim.
Return Authorization
All returns must be authorized by Garage Rev Up before items are shipped back. Please contact us at support@garagerevup.com for return instructions. Do not ship items to our business address unless specifically instructed to do so.
Certain products may have additional return restrictions, which will be disclosed on the applicable product page before purchase. These restrictions do not limit rights provided by applicable law.
4. Reporting Damaged or Incorrect Items
Return Arrangements for Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incorrect, or materially different from its description, please contact us at support@garagerevup.com with your order number, a description of the issue, and photographs when available.
Once the issue has been reviewed, Garage Rev Up will provide instructions for the appropriate resolution, which may include repair, replacement, or refund.
If a return is required, we will arrange an appropriate return method at no additional cost to you. Depending on the product's size and shipping requirements, this may include a prepaid return shipping label or a scheduled freight pickup.
Please do not ship the item back before receiving return instructions from our support team.
Applicable consumer rights and manufacturer warranties remain unaffected.
5. Return Shipping and Fees
Return Shipping Costs and Restocking Fees
Change-of-Mind Returns
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Customers are responsible for return shipping costs on approved change-of-mind returns.
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A 25% restocking fee applies to approved change-of-mind returns and will be deducted from the refund amount.
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Oversized or freight-shipped items may require specialized return transportation. Garage Rev Up will provide return instructions and any applicable shipping arrangements before the return is initiated.
Damaged, Defective, or Incorrect Items
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No restocking fee applies to products that arrive damaged, defective, incorrect, or materially different from their description.
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If a return is necessary, Garage Rev Up will arrange an appropriate return method at no additional cost to the customer, including prepaid parcel shipping or scheduled freight pickup when applicable.
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Customers must contact Garage Rev Up for return authorization and instructions before shipping an item back.
Important: Do not send returns to our business address unless specifically instructed to do so.
6. Refunds and Replacements
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Refund Processing
Once your returned item has been received, inspected, and approved, your refund will be issued to your original payment method within 7 business days. Your bank or payment provider may require additional time for the funds to appear in your account.
- If you prefer, we can send a replacement item instead of a refund
7. Exchanges
We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.
8. Non-Returnable Items
We cannot accept returns for:
- Items damaged due to misuse or neglect
- Personalized, custom-made, or perishable goods
- Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
- Gift cards and downloadable digital items
9. Cancellations
- Orders may be canceled before fulfillment for a full refund
- Once product is fulfilled, cancellations are not possible. You must follow the return process outlined above.
10. Legal Rights
This policy does not affect your rights under U.S. consumer protection law.
11. Changes to This Policy
We may update this policy from time to time. Changes take effect upon posting.
By purchasing from Garage Rev Up, you agree to this Return and Refund Policy.
Erins Studio Collective
support@garagerevup.com
602-691-7381
4539 N. 22nd St, Suite R, Phoenix, AZ 85016, United States
